Refund policy
Return and Refund Policy
Last Updated: July 15, 2026
At Mfdiergal (mfdiergal.shop), customer satisfaction is our priority. We are committed to providing high-quality products and a reliable shopping experience.
30-Day Free Return & Exchange Policy
We offer a 30-day free return and exchange guarantee.
Customers may request a return or exchange within 30 days after receiving their order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- Products must include original packaging and accessories (if applicable).
- Customers must provide valid order details or proof of purchase.
How to Request a Return
To request a return or exchange, please contact our customer support team:
Email:
gagevalenzvela859@outlook.com
Please include the following information:
- Order number
- Customer name
- Product details
- Reason for return
- Photos or videos if the product arrives damaged or defective
Our support team will review your request and provide further instructions.
Refund Process
Once your returned item has been received and inspected, we will notify you of the refund status.
If approved:
- Refunds will be issued to the original payment method.
- Refund processing usually takes 5-10 business days.
- Processing time may vary depending on your payment provider or bank.
Free Return Conditions
Free returns are available for:
- Damaged products received upon delivery.
- Incorrect items shipped.
- Confirmed product quality issues.
For other return requests, please contact our customer service team for assistance.
Non-Returnable Items
Returns may not be accepted for:
- Items damaged through misuse.
- Items returned without prior approval.
- Products that are not in original condition.
Order Cancellation
Orders may only be cancelled before the fulfillment process begins.
Once an order has been shipped, cancellation requests cannot be accepted.
For return questions, please contact: